FAQ

Do you offer wholesale/ vendor prices scheme?
We are a small studio run by myself and my husband. Every single spool of ribbon is made by hand following a labour-intensive process. As such we regret that we couldn't offer wholesale price at the moment. However we offer a modest discount for bulk purchase over 90 yards. Please contact us for more information.

Do you accept custom colour order?
We apologize that we don't accept custom colour order. However if you need a large quantity of our available colour (this service is available for selected colours only), please get in touch with us. At the moment, large quantity order only available for the following colours: Antique Lace, Wheat, Clementine, Merlot, Burgundy, Coco Au Lait, Ochre, Lavande, Moonsilver, and Dusty Miller.

All large quantity order is made to order. Different minimum quantity applies for different ribbon width. Processing time is a minimum of 8 weeks or longer depending on the order quantity and the colours (some colours take longer to process the plant materials and soak the fabric than the others). A non-refundable full payment is required upon order confirmation. 

Please note that due to the nature of handmade natural dye product and hand dyeing process, while we adhere to a certain recipe in our dyeing practice, some shift in the colour shade between batches is inevitable. Read more about natural dyeing and our process here


Is the product pictures accurately portray the true ribbon colours?
Colours produced from natural plant materials are living colours. It is often times complex and gleams differently depending the kind of light that falls upon it. We take care to photograph our ribbons in natural light to portray the colours as accurately as possible. However as we are doing our website testing we found out that colours vary from one monitor to another as well as from one phone screen to another. 

Is the ribbon washable?
It is not advisable to wash the ribbon because some colours might be affected by the acidity or alkalinity of the soap and water used. Should you need to wash your ribbon, we recommend to gently handwash it in tepid water using a gentle pH-neutral soap and air dry out of direct sunlight. Natural colours may shift in shades when encountering drastic change in pH or added chemical.

For more information on caring for your silk ribbon, please read here.